Virtual Concierge

Terms and Conditions & Privacy Policy


Terms of Use

If you have any questions or are not clear about any part of these terms and conditions please call us or email us your concerns or questions prior to using this site. You are on a system powered by TwoDelight, Ltd. and by using this system; you are indicating your willingness to be bound by all of the terms and conditions of this Agreement. Please be aware that we reserve the right to revise these Terms and Conditions without prior notice to you. Again, if you have any questions or are not clear about any part of these terms and conditions please call us or email us your concerns or questions prior to using the site.

Copyright/Use of Materials

All content is defined as any information, data, text, messages, articles, software, methods or processes, photos, video, graphics, music, sounds and any other material or services that are found on this site excluding Member Content. You may not modify, publish, retransmit, participate in the transfer or sale of, copy, create derivative works of, distribute, perform or display any of the content in any way.


Trademarks, logos, and service marks (collectively the "Trademarks") displayed on any TwoDelight, Ltd. site are the registered and unregistered Trademarks of TwoDelight, Ltd. Except as provided in this Agreement or by written permission nothing contained on this website should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on this website. The appropriation or misrepresentation of the Trademarks displayed on this website is strictly prohibited.


This TwoDelight, Ltd. system does not warrant or represent that its content is error-free. You acknowledge that the TwoDelight, Ltd. site expressly disclaims all other warranties of any kind, whether expressed or implied, regarding the completeness, non-infringement, merchantability or fitness of the content found herein for any particular purpose. All information provided on this site is to be used on an "as is, at will with all faults" basis. Further, this site makes no warranty that service will be uninterrupted, timely or error-free. References to other corporations, their services and products, are provided "as is" without warranty of any kind, either expressed or implied. In no event shall this system or its suppliers be liable to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not this system has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection to the use of this site or any web site referenced or linked to/from this site. No advice or information, whether oral or written, obtained by you from this site or through or from the site shall create any warranty not expressly state in the terms of use.

You agree that the TwoDelight, Ltd. System will not be held liable to anyone for any loss or injury resulting from your direct or indirect use of the site. This includes, but is not limited to, loss or injury caused in whole or in part by contingencies beyond our control in procuring, compiling, interpreting, reporting, operating or delivering any portion of this site. Further, you agree that we assume no responsibility for any and all transactions you may conduct with any parties as a result of your use of any of the TwoDelight, Ltd. Systems.

DIRECT TO THE CONCIERGE: All gifts chosen will be coordinated for you with the hotel direct. The concierge or a member of the front office or management team will organize and make ready, any item that either you or someone else has purchased for you.

Credit Card Disputes

All orders will require a credit card authorization form to avoid credit card disputes.


You agree to defend, indemnify and hold harmless all affiliates, partners, vendors, suppliers, private label sites (that is an entity that uses TwoDelight, Ltd. software to provide systems to its clients, showing the entities name and logo instead of TwoDelight, Ltd name and logo), TwoDelight, Ltd., all of their officers, directors, employees and agents from and against any claim, liability, cost, damage or loss it may incur, including without limitation, reasonable attorneys fees as a result of your use of this website.

Item Pricing

Any item pricing on any TwoDelight, Ltd. system is subject to change without notice.


Outside sources such as, but not limited to any hotel customer, guests and any family and friends of the hotel customer, affiliates, partners, and people purchasing gifts all have access to post information on some of the TwoDelight, Ltd. sites, i.e. The Wedding Gift Registry site. Although we will make our best effort to control the content, you agree that all the information, text, messages, and any other material posted on this site by outside sources maybe false, not accurate or maybe offensive to you. This means that the entity or person, not the site, is entirely responsible and liable for the content they upload post or otherwise transmit. This site does not control all the content that is posted and therefore does not guarantee the accuracy or integrity of the content. In addition, you acknowledge that you may be exposed to content that is offensive or objectionable to you.

This site does not and cannot review all transmissions by others, you acknowledge that this site reserves the right to monitor any and all information transmitted or received through any of the TwoDelight, Ltd. systems. The site respects the intellectual property rights of others. Accordingly, the site has the right to terminate the account of any user who posts infringing material on the Gift Registry. As a user, you are responsible for your own Content and are responsible for the consequences of your posting of such Content. You must not do the following things: post materials that are copyrighted, unless you are a copyright owner or have the permission of the copyright owner to post it; post material that violates any law or infringes on any intellectual property rights of others or on the privacy or publicity rights of others; post material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; post a sexually-explicit image; post or transmit any advertisements, promotional materials, "junk mail", "spam", chain letters, pyramid schemes or any form of solicitation; impersonate another person or misrepresent your affiliation with any person or organization; access the website to obtain a list of users of the website; access or use any secure or non-public areas of the website without authorization; or frame or link to the website. Author(s) may be held legally responsible for defamation or invasion of privacy, as well as any damages arising out of actions resulting from materials submitted by you and posted by the Gift Registry. This site does not represent or guarantee the truthfulness, accuracy, or reliability of any Content posted by other users or endorses any opinions expressed by users. You acknowledge that any reliance on material posted by other users will be at your own risk. This site does not screen communications in advance and is not responsible for screening or monitoring materials posted by users. If this site becomes aware of any communication that allegedly does not conform to these Terms and Conditions, We may investigate the communication and determine in good faith in its sole discretion whether to remove or request the removal of the communication. This site has no liability or responsibility to you for performance or nonperformance of such activities. This site at its sole discretion and without further notice to you, may review, remove or prohibit content that it deems inappropriate or that violates any term or condition of this agreement.

Removal from the Site

TwoDelight, Ltd. may, at its sole discretion and without further notice, remove you, your content or prohibit you from using the gift registry or its software unless otherwise agreed in writing.

Practices Regarding Use and Storage of Data

We may place limits on the use and storage of data on our site.


You acknowledge that this site makes no claims or promises regarding any and all tax obligations or consequences that may result from your activities as a Member of the TwoDelight, Ltd. and your use of the services provided by this site. Furthermore, you agree that this site has no obligation to maintain records or provide you with documentation of your transactions with charitable/non-profit organizations for tax reporting purposes.


This site strongly believes in protecting the privacy and confidentiality of our customers' personal data, including the individually identifiable information provided by you during the registration process. The following Privacy Policy explains our commitment to protecting the privacy and ensuring the integrity of the Internet and its users. By using our site, you consent to the collection and use of your information as described in this Privacy Policy. Any changes to our Privacy Policy will be reflected on this page and will be effective the date the changes are posted. If you do not agree to the terms of this Privacy Policy, you are not authorized to use this site. We are not responsible for the content or privacy practices of other websites to which this site may link to or be linked via any other party's website.

The TwoDelight, Ltd. Systems do not sell, share, license, or rent any identifiable information about you to any third party without your consent and will scrupulously protect the individually identifiable information you provide to us. Other than anonymous, aggregate data, when you are on any TwoDelight, Ltd. site and are asked for personal information, you are sharing that information with TwoDelight, Ltd. only, unless it is specifically stated otherwise. If you do not want your data to be shared, you can choose not to allow the data transfer by not participating in this offered service.

Client and Guest Information

TwoDelight, Ltd., its partners, and affiliates may collect personal information necessary to respond to your requests for our customized products and services and to allow you to use the personalized resources available on our website. Personal information includes, but is not limited to, name, physical address, email address, phone number, age and any other information that itself identifies, or when tied to the above information, may identify you as a specific individual. This site its partners, and affiliates may also collect information related to your hotel reservation dates, name, address and phone number, and information relating to the Gift Registry. This site may also use order forms for you to request certain information, products and services. On such order forms, we may collect your contact information, financial information (Including credit card numbers) and demographics information.

We collect this information for a variety of reasons, including our effort to inform you of new products, special offers, and other products and services from TwoDelight, Ltd. This site recognizes and appreciates the importance of responsible use of the information you choose to provide.


This site website uses Cookies. "Cookies" are small pieces of information that are stored by your browser on your computer hard drive that allow our website to be customized on an individual basis. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The browser will allocate a small amount of space on your hard drive to store your preferences: information that you enter such as your password, the names of the bride and groom, your wedding date, etc. These small pieces of information are called "cookies". There is no security risk or virus risk when you accept Cookies. The information about your preferences is stored on your own computer. Cookies cannot and will not be used by us to retrieve any personal information about you from your computer that you have not previously and voluntarily provided to us. It is completely safe to accept Cookies. Cookies can be useful to you by saving and retrieving passwords and other information and preferences you use on our website, saving you from having to re-enter this information every time you visit our website. Please be aware that Cookies may also be received when you link to another site from our site (for example, banner advertisements) and we do not have control over how they use this information. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. Most Web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. However, without Cookies, some of the features on our website will not function efficiently and your experience could be hindered.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


This site considers the security of individually identifiable information to be a serious and important matter. When users submit sensitive information via the website, your information is protected both online and off-line. To protect the security of data, TwoDelight, Ltd. uses database servers that are hosted in a secured physical and network environment and efforts are made to secure web servers, networks, host operating systems and databases against unauthorized access. Please remember that the security measures taken by this site are not foolproof; no web site can guarantee that information will be protected in all situations. However: This site can guarantee that it will take all appropriate industry standard measures to protect the information that you provide to us.

Search Engines

Like any website on the internet, this website is scanned intermittently by the search engines. TwoDelight, Ltd. does not own the search engines nor are we affiliated with them in anyway. All information that is security coded such as banking, credit card, and contact information is not scanned, picked up, accessed, or displayed by any search engine. Information such as names that display on the front of any webpage on the internet may be picked up by the search engines. Please do not display your names on the internet if you do not want them seen by a search engine on the internet. You may use your first initial and last name, or a salutation and your name, or a nickname. You are not required to put your full names on this website at anytime to use it.

If you request that your account and name be removed from our site we will do this at no charge. Your name usually is removed from the search engine by Google within a couple of weeks. We have successfully in the past been able to block an individual’s name from appearing on Google with additional manual programming. Unfortunately, as we have no control over Google and they change their format regularly, there are no guarantees.


This site is committed to protecting the privacy of children and to complying with the Children's Online Privacy Protection Act (COPPA). This site does not intentionally or knowingly collects personal information from children under the age of 13. Parents are requested to supervise their children's online activities and consider using available parental control tools to help provide a safe online environment. For additional information about COPPA, visit the U.S. Federal Trade Commission Web site at

The Gift Registry system of TwoDelight, Ltd. is powered by is a software provider and is not a travel agency, and does not book travel therefore it is not responsible or liable for any travel arrangements that you have made and posted on the site.

If you have any questions about these terms and conditions, please contact us BEFORE using the site. Once you use the site you are bound and agree to all the terms and conditions.


These terms and conditions were updated 10/15/12.
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